Originally Posted by manually Whenever we have had "system upgrades" we knew there will be growing pains. We are used to doing things one way, and all of a sudden, things change and we can no longer do it that way. It is not like both Marriott and SPG did not communicate the upgrade date month's in advance. Did we really expect everything to be working perfectly on day 1?
Welcome to part 2 of the final chapter of the JetBlue vs Virgin America trilogy. If you missed part 1, my flight in Mint on JetBlue, you can find it here. Having had such a fantastic experience the day before, I did not have high hopes for Virgin America.
Originally I was going to come back on Thursday, and I found availability using 25, Alaska miles.
The price was right, and you know what? The experience was good too, thanks to the flight attendant. I was going to visit with friends who have a newborn Wednesday night, but my illness thwarted that plan. So as I winged my way east, I decided I would just fly straight home Wednesday afternoon after my event was done.
The forecast for terrible weather Thursday and undoubtedly long delays sealed my resolve. On the Mint flight, I went on the Alaska website to try to change my return. It showed me a 4: Or I thought I did. After going through the entire process and entering payment, it gave me an error.
I tried a few times with no luck. I tried Twitter and they said to call reservations, so I had to wait until I was on the ground. Instead, I went back online and found the 4: I pushed forward, picked my seat, put in payment… and then the error came up again. This was taking me far too long.
I ended up getting the Virgin America confirmation number, went to that website, and got my seat. After talking to some Alaska folks about it, I was eventually refunded the difference, which helped take some of the sting out of it.
This seems to be a known issue on the Alaska website, and if you run into it, send a note to customer relations and you should get the same treatment I did. He dropped me at Terminal 4, and I headed in through security. And it was a beautiful day outside to watch all the heavy metal passing by.
I had time to kill so I actually did the impossible: Holy crap, I was winded after that 15 minute walk using the moving walkways. After walking, I came back to the tiny A concourse and waited for boarding. When I did get up to board, there was a long, slow moving line. But once onboard I was greeted by a big white seat… and an empty one next to me.
This is apparently a common occurrence on New York-LA flights. At my seat, the first thing that stood out was the incredible amount of legroom. The second thing I noticed is that these seats were looking worse for wear. The tray table holder on the right armrest was chipped and sharp Nicholas put tape on it later.
The seat controls were worn. The flight attendant apologized and told them these seats are on their way out as a sheepish apology. The captain came into the galley and told us about our flight I love that gesture. We pushed back early and the safety video started playing.
The flight attendant who drew the short straw on this flight looked dead serious, trying to go through the motions without dancing along. We ended up with a mere 15 minute taxi and were airborne shockingly fast. We had to corkscrew around as usual, but soon we were above 10, feet and chugging west.
Nicholas, the flight attendant, was very, very good.This thirteenth edition provides an array of timely, well-researched, and class-tested cases-nineteen of which are new or revised.
Table of Contents. PART ONE: INTRODUCTION TO STRATEGIC MANAGEMENT AND BUSINESS POLICY Chapter 1. Basic Concepts in Strategic Management Case JetBlue: Always Growing Pains?
Case TomTom: New Competition. Whenever we have had "system upgrades" we knew there will be growing pains. We are used to doing things one way, and all of a sudden, things change and we can no longer do it that way. It is not like both Marriott and SPG did not communicate the upgrade date month's in advance.
Jetblue Airways Growing Pains Case Questions And Answers “JetBlue Airways: Managing Growth” Samuel Natkovitch I.
Introduction The airline industry is one of a highly complex and unpredictable nature. “JetBlue Airways: Managing Growth” presents a case about a brand that can attest to this fact, a brand that also happens to be one of the .
Throughout its first decade, JetBlue enjoyed its share of successes while becoming known for its innovative approach to air travel, but had also suffered some growing pains.
As JetBlue prepared to enter its second decade, the organization’s leaders had to confront some difficult realities.
This case examines JetBlue's business model and studies the factors behind the airline's initial rapid growth and early success. It raises the question of whether JetBlue's growth in its early years may be considered unsustainable as argued by some analysts. Note: Citations are based on reference standards.
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